Frequently Asked Questions

What payments do you accept?
We accept any major credit card using Paypal. If you dont have a Paypal account you can sign up for free and it takes just a few minutes.This link will take you directly to their site: Paypal.
We also accept checks, but your purchase will not be shipped until the check has been cleared.

Why does it take so long for an order to be complete?
Family comes first here at The Willow Berry and we are a family run business and there is only one person who does the cutting, painting, staining, wax dipping of the ornaments and we want to produce the best quality of product for you our customer.

How are the ornaments dried?
They are air dried, we have found this to be the best process to provide excellent quality for our salt dough creations. We do some oven drying, but it is not our main source.

How do you ship your products?
Our products are shipped via Priority to assure you get your package in a timely manner.

Do you use scented wax for dipping?
Yes, we have decided to start scenting our creations again.

What do I do if my package is damaged when I receive it?
Contact us and let us know within three business days via email: sales@thewillowberry.com If you fail to contact us within that time, we are unable to assist you. You must return the damaged goods in the original packaging and you are responsible for the return shipping cost.

Do you accept wholesale orders?
Yes, we do. Please visit our wholesale terms page.

Do you offer refunds?
No, we do not.

Do you accept checks?
Yes, we do. Although, your package will not ship until it has been cleared.

Do you ship outside of the United States?
No. We do not.

What does maximum set amount mean?
That is the maximum amount that we offer. If you choose to purchase more, that is fine but please be aware that completion time will be longer. Example: If you need 100 or more of an item and the max amount is 25 or 50, completion time will be longer.

What can I do with the bowl fillers?
-Bowl fillers can be added to bowls and displayed on tables, shelves, night stands, etc. They also can be mixed with your exsisting fixen collections.
-They also make great game pieces.
-You can make them into magnets.
-You can have children paint them and glue them to wooden frames.
-You can hot glue them to wreaths.
-You can fill them in jars and add lights to the jar with some rosehips. How cute it would be to see some little sheep in there.

What can I do with dough ornaments?
-You can make a ornament twig tree. What I did was, I gathered some twigs of all shapes. I took a large mason jar, you can use any kind of jar. I filled the jar with rosehips and cinnamon sticks and put my twigs into it and arranged them how I wanted. Then I trimmed the ones that were to long. I then added my ornaments to it. Very cute and makes a great gift for the primitive at heart.
-They can also be used to hang from fan pull strings.
-Another hole could be drilled into them and you can pull a string thru them and make a garland for the Christmas tree. Yes I have drilled small holes in them, just be careful not to press to hard and use a small bit.
-You can hot glue some pretty ribbon or jute to the back and hang them as ornaments.

What is the proper storage for the ornaments and bowl fillers?
We recommend they be stored in a cool, dry place.