Wholesale Terms

1. We do not offer refunds.

2. The Willow Berry is not responsible for any product misuse, wilting or molding due to moisture, or other damages.

3. Your order will be filled in the order in which it was received. We will let you know the approximate waiting time once your order is received.

4. A 20% restocking fee will be charged on all returned items.

5. If the product you ordered is damaged you have three business days to contact us. If you fail to contact us within that time period we are unable to assist you. You must return the damaged goods in the original packaging and you are responsible for the return shipping cost.

6. If you would like insurance or confirmation on your shipments, please state that when you make your purchase and it will be added to your shipping cost.

7. Prices on products, shipping charges, and terms are subject to change without notice.

8. When ordering please provide us with the correct information, so that we may contact you if we need to do so concerning your purchase. We will not give out any of your information.

Thank you.